Optimum Choices

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Russell-Mikki-Margaret
90+ years holistic experience

 

 

 

   
 

 

   
 

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Shipping & Handling

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A special customer service note from the owner:
Our goal at Optimum Choices is superior customer service. We
Our, Katrina rescued, Cajun Cat & Mikki Dogalways put your holistic needs first (especially furry children). Our cat Iris eating her grassAs the world's largest e-tailer of the revolutionary holistic products, BioPreparation and ALPHA-G, our "wholistic" expertise and products are very much in demand. On some days we average 30% emergency orders. Some days, we literally only ship emergency overnight orders to save a life (see IMHA). Unfortunately, this extends the processing time of our regularly scheduled orders, so we apologize in advance. We know you would want this extra special attention if it were your child's or pet's life. We treat all pets as if they were a member of our family.

Internet-placed orders are processed first. Because of the high demand, manually placed telephone orders take much longer to process and are more prone to mistakes. Average time for Internet orders is: 1-2 days days for processing + 2-3 business days for Priority Mail = 5 total business days to receive your order. For faster shipping options, see Emergency shipping options below:

We cannot ship Seacure®, ALPHA-G or our EMF chips using Canada Post. Please select our special "Canada: ALPHA-G & Seacure" shipping zone when buying ALPHA-G or Seacure® to be shipped to Canada using a cheaper international rate.

For more details see Shipping & Handling FAQ for answers to:
  1. Why are your shipping charges so expensive?
  2. How come other companies offer cheaper shipping and even free shipping promotions?
  3. How can returning clients get free shipping?
  4. Can you ship it cheaper?
  5. Why does it take 1-5 days to process an order?

       Shipping & Handling FAQ

Shipping Charges

Normal shipping is done by U.S.P.S. mail (2-3 business days delivery once your order is processed but not guaranteed). If you have a critically ill pet, please be sure you consider the other three emergency shipping options below.

Normal Shipping: We ship all orders (Continental U.S., Alaska, Hawaii and Puerto Rico, including P.O. Boxes ) by U.S.P.S. mail which usually takes 2-3 business days for delivery (in the Continental U.S.). If you need faster service, choose the other shipping options below in our shopping cart.

Optimum Choices will assume liability for all orders under $500 for loss or damage. We will usually insure all orders over $500 and most large International orders, unless specifically requested not to do so by the customer (to save costs). The customer is then liable for all uninsured orders.

$9.50 for first bottle/$1.50 each additional bottle. Some items and International orders higher.

Emergency U.S.P.S. Priority Mail Shipping Option: We will ship your order by U.S.P.S. Priority mail within the next business day, if possible (order must be received before 3:00 PM Mountain Time), after receipt of payment. If this is not possible, we will deduct the $7.00 surcharge. Delivery service is not guaranteed by the U.S.P.S. or Optimum Choices.

Emergency Priority Mail  Shipping: $16.50 for first bottle/$1.50 each additional bottle.
 

Emergency U.P.S. 2-Business Day Service Shipping Option: We will process your order within the next business day and ship your order by U.P.S. NEXT DAY AIR SAVER, if possible, after receipt of payment. Please understand we are NOT an emergency clinic and cannot guarantee delivery times. U.P.S. Next Day Air Saver does not ship to P.O. Boxes, or deliver Saturday, Sunday and holidays. Keep this in mind if you have a critical pet emergency.

Emergency U.P.S. 2-business day Service   Shipping: $55.00 for first bottle
 

Emergency Overnight Federal Express Shipping Option: ONLY available for true medical emergencies by special request (specify FedEx in our "Special order (mailing) instructions or Discounts" box) to accept the higher charges. If your order is processed and paid for by 2:00 PM Mountain Time, we will try to ship your order the same business day by Federal Express Standard Overnight (delivered by 3:00 PM the next business day). Federal Express First Overnight (by 9:00 AM), Federal Express Priority Overnight (by 10:30 AM) and Saturday Delivery options may also be available to some location if needed for an increased cost. Please understand we are NOT an emergency clinic and cannot guarantee delivery times. Keep this in mind if you have a critical pet emergency. Please specify which FedEx delivery service above you need in our "Special order (mailing) instructions or Discounts" box on the second page of our shopping cart, otherwise we will use Standard Overnight (by 3:00 PM) by the next business day.

Because FedEx shipments require a special trip, we may add a $25.00-50.00 Handling Fee surcharge onto the normal FedEx shipping rates to cover our extra time and cost. Normal orders are drop-shipped by the manufacturer.

Emergency Overnight Federal Express  Shipping: FedEx Shipping rate + $25.00-50.00 Handling Fee
 

Canadian Orders—whenever possible, BioSuperfood/BioPreparation (products only) Canadian orders will be shipped from our associate's office (BioAge, Inc) in Ontario, Canada. This avoids any Customs delays and saves the customer International postage. If you do not mind receiving beginning instructions and any other pertinent literature sent by e-mail, then select the Canadian shipping option. For all other product orders to Canada, please use International shipping charges below. Please allow extra delivery time. We cannot ship Seacure® or ALPHA-G using Canada Post. Please select our special "Canada: ALPHA-G & Seacure" shipping zone when buying ALPHA-G or Seacure® to be shipped to Canada using a cheaper international rate.


 

International Orders (other than Canada)

For international BioPreparation and BioSuperfood orders outside the U.S. and Canada, please send an e-mail request to: info@OptimumChoices.com

All other products sent by Priority Mail (6-10 days)—$44.50 for the first bottle/jar (for example, Seacure or ALPHA-G) and $1.50 for each additional bottle/jar. We will routinely insure orders to some countries because of high losses (included in shipping charge) unless specifically requested not to do so by the customer (to save costs). The customer is then liable for all uninsured orders. In some areas, insurance is not available. In these cases, Optimum Choices will work to find an equitable solution or may choose not to ship at all, unless the customer assumes all risk.

We will gladly send International orders by First Class Mail (to save you money). We have found First Class Mail to be very unpredictable, unreliable, non-traceable and uninsurable. Therefore for First Class Mail, the recipient assumes all liability for lost or damaged packages. Select the International shipping option in our shopping cart (which will calculate the Priority Mail rate) but enter "First Class Mail" in the Special Instructions box on the second page of our shopping cart. Your e-mail order confirmation will still show the Priority Mail rate but we will adjust the shipping charges downward BEFORE your credit card is actually charged.

$44.50 for first bottle/ $1.50 each additional bottle. Some items higher.

 

Shipping & Handling—Frequently Asked Questions
  1. Why are your shipping charges so expensive?

    Shipping Rates —We have compared U.P.S., Federal Express Ground, DHL and the U.S.P.S. and the U.S.P.S. (U.S. Postal Service) is the least expensive shipping method.

    Insurance — Suppose a customer ordered a BioSuperfood-f3 Starter Pack worth $367.65 and the package never showed up. But the USPS tracking database showed the postal carrier delivered the package (but to where?). Who is going to pay for that lost package? Do we make the customer pay another $367.65 for a second shipment? Hardly! Will the Post Office pay a claim if the package was not insured (insuring every package increases your Shipping & Handling charge)? Never! So, in order to provide good customer service, Optimum Choices must mail out a duplicate $367.65 order at no charge to the disappointed customer. Who pays for that cost? Like all businesses, we must factor those losses into our Shipping & Handling costs by adding $1-2.00 for self-insurance to the actual postage meter cost for every package so we spread out the loss over the total volume of orders.

    Smaller bottles — I ordered three 60-capsule bottles. My package only costs you $5.20 to mail. Why is your Shipping & Handling fee so much? There are three reasons.

    a) Optimum Choices is the largest e-tailer in the world for both BioPreparation and ALPHA-G. Unfortunately, we do not have enough volume to hire a full-time shipping clerk ($10-15.00/hour) but too much volume for the owners to ship themselves. So we use the manufacturer's drop-ship, fulfillment house service in order to operate efficiently and keep your mail order prices low. That adds $2.00-4.00 per package to the actual postage for the total Shipping & Handling costs.

    b) If you are on the East Coast, it may only cost us $5-7.00 to mail your package but to the West Coast it cost $7-11.00. Because our shopping cart is not sophisticated enough to charge by the location of your address we have one flat fee for all locations. Some closer to our shipper will pay less and those further away more.

    c) While some 60-capsule bottles only weigh 2 oz. we have other product bottles that weigh 9 oz. per bottle. Since our shopping cart is not sophisticated enough to charge by the weight of each item we charge by the weight of the total number of items in the package. So while it only cost $5.20 for shipping three 2 oz. bottles, to cover the costs of three 9 oz. bottles we must charge enough Shipping & Handling to either coast or about $11-12.00 total Shipping & Handling for three bottles.
     
  2. How come other companies offer cheaper shipping and even free shipping promotions?
    The typical retail markup on consumer goods is 100-300% (eyeglasses, movie concessions and drug markups are 1,000-30,000%). The lowest profit margin most companies will accept is 50% because they have many other products with a 100-300% profit margin to make up the difference. With these profit margins, businesses can afford to subsidize shipping costs by artificially lowering their shipping fee to appear competitive, offer free shipping promotions during the holidays, have buy-one-get-one-free sales, run buy-2-get-second-one-50%-off sales, etc. Because we offer only high-quality, truly holistic products that work (unlike generic supplements which typically do not work for everyone), our profit margin is much less than 50%. As a small business, we must recover ALL our shipping costs for orders, not just the postage for your package and cannot subsidize shipping and handling fees by making a higher profit on other products we carry.
     
  3. How can returning clients get free shipping?
    By taking advantage of our Starter Pack, monthly e-newsletter, Autoship and Three Pack discounts one can get free or almost free shipping depending on how many bottles you order. For more details on our discounts, click the green button:
    Discount Policies
     
  4. Can you ship it cheaper?
    We used to ship the cheaper First Class Mail service but the Post Office would lose or damage about 1-2 shipments per month. Whenever we complained to the Postmaster they asked if we had a tracking or insurance claim number. Obviously, we did not since First Class service offered neither. The Postmaster's response was, "If you are a business and you want more reliable service then use (pay more for) Priority Mail with tracking, insurance and our free boxes." Since we switched to Priority Mail with tracking, the lost and damaged packages have dropped to about 1 every 4-6 months. If we ship by First Class Mail, the customer would be responsible for all lost or damaged packages.
     
  5. Why does it take 1-5 days to process an order?
    Optimum Choices is the largest e-tailer and distributor of BioPreparation and ALPHA-G in the world. We even sell more bottles direct to the consumer than the manufacturer. Because of the incredible demand for our holistic products (because they work like nothing else) and "wholistic" consulting", our business is growing exponentially. Because of this increasing order volume and the long time it takes to educate people on this new "wholistic" paradigm (stop supplementing symptoms and use whole food products), it can take 1-5 days to process an order. Telephone orders (more manual process and less automation than online orders) take longer to process and are more prone to mistakes. Telephone orders can take up to one week to process. You can help us decrease order processing times by placing your order online. Thank you for your patience as we meet all our clients' needs.

 

 

 

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Optimum Choices, LLC     Copyright © 2016     Last modified: 12/17/16

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